1. Seamless IT Integration
We eliminate data silos by connecting your existing systems, ensuring a single source of truth for all customer interactions. Our integrations include:

• Sage 300 – Automate customer financial interactions, invoices, and service records.
• Salesforce – Enhance CRM capabilities with real-time insights and automation.
• Smartsheet – Improve project management and customer task tracking.

2. Data-Driven CX with Power BI
Transform your raw customer data into actionable insights with Power BI dashboards:

• 📊 Customer Satisfaction Metrics – Visualize trends in customer engagement and feedback.
• 📈 Real-Time Performance Tracking – Monitor response times and service efficiency.
• 🛠 Predictive Analytics – Forecast customer behavior and optimize service strategies.

3. AI-Powered Automation & Self-Service Solutions
We leverage AI and automation to streamline customer interactions:

• 🤖 Chatbots & AI Assistants – Automate responses, reduce wait times, and enhance support.
• 📧 Automated Ticketing Systems – Route customer inquiries instantly for faster resolution.
• 📞 Omnichannel Support – Unify email, chat, social media, and phone interactions.

4. Customer Feedback & Sentiment Analysis

• 🔍 Integrated NPS & Customer Surveys – Capture real-time feedback directly from your customers.
• 📌 Sentiment Analysis with AI – Detect customer emotions and improve satisfaction.
• 🔄 Continuous CX Improvement Strategies – Data-driven insights to refine processes.

We ensure scalable, secure, and efficient cloud infrastructure:

• ☁ Azure & AWS Optimization – Cost-effective cloud management and security.
• 🔄 Cloud Migrations & Strategy – Seamless migration with minimal downtime.
• 🔧 Managed Services – Proactive monitoring, automation, and performance tuning.

We eliminate data silos and ensure seamless communication between platforms:

• 🔗 Sage 300, Salesforce, Smartsheet & ERP Integrations
• ⚙ API Development & Middleware Solutions – Connect applications efficiently.
• 💻 Custom Software Development – Build tailored solutions when off-the-shelf tools don’t fit.

We enable businesses to automate workflows and streamline operations using powerful Low-Code/No-Code (LCNC) solutions:

• ⚡ Power Automate – Automate tasks and workflows across Microsoft 365, Teams, and more.
• 🔄 Zapier – Connect apps effortlessly with 5,000+ integrations for business process automation.
• 🛠 Make (formerly Integromat) – Build complex, multi-step workflows with a visual drag-and-drop editor.
• 🚀 Airbyte – Extract, transform, and load (ETL) data between various sources with minimal setup.
• 💡 Custom Low-Code Solutions – When existing tools don't fit, we develop tailored LCNC applications to maximize efficiency.

🌟 The Anteris Industries Difference

• Industry Expertise – Years of experience in IT integrations, ERP, and CX strategies.
• Tailored Solutions – Custom CXM strategies that align with your business goals.
• Proven Results – Businesses see a 20-40% increase in customer satisfaction with our solutions.
• End-to-End Support – We provide full implementation, training, and ongoing optimization.